Chapter 9, Section E:
Readers for Customers with Disabilities

Revised July 22, 2008

If a customer requests that someone read the written test for him or her, specific documentation must be provided and approved by the Field Office Manager prior to scheduling a reader for the customer.

If the customer meets the requirements below, the reader must be a MVD Agent, not a family member or friend.

The disability must be covered by the Americans with Disabilities Act (ADA).

Illiteracy does not fall under the category of a disability and is not covered by the ADA.

The disability must be documented by the customerís medical provider or a school administrator. Acceptable documentation is typically a letter on the medical providerís or schoolís letterhead explicitly stating that the customer has a disability that is covered by the American Disabilities Act.

We will also accept (PQU#69) the statement of a New Mexico Division of Vocational Rehabilitation (DVR) counselor, on DVR letterhead, that a customer has a disability covered by the Americans with Disabilities Act (ADA) and must have the driverís license written exam read to him or her.