Chapter 9, Section J:|
Answers to Common Medical
Revised August 22, 2012
Answers to Common Questions
- When I try to renew a customers
drivers license, another window pops up stating that this customer
has a medical action on his/her record. What do I do now?
• The customer has a Medical Action on his
motor vehicle record which possibly requires a new Medical Report.
Refer to the examples under Renewals for the time frame a Medical
Report or a Vision Report is valid.
• If the customer needs a new Medical/Vision Report, do not process
the transaction. Instead give the customer the proper form for him
to take to his physician to complete.
• If the customer has the proper form and it meets the requirements
for issuance under either Medical or Vision, then you may certify
the driver and issue a license. Mail the original to the Medical
Unit in Santa Fe and a copy needs to be included with your drivers’
- The customers’ Medical Report
states that he can get an eight-year license. Can I give it to
• No. The customer may receive a four-year,
but not an eight-year license. A driver with a medical condition is
only able to receive a one-year or a four-year license.
- A customer claims that he no
longer requires a Medical/Vision Report as he no longer has the
previous condition. What is the procedure to get a medical action
removed from a customer’s record?
• The customer will need to have his physician
state on the physicians’ letterhead that the customer is no longer
being treated for the previous condition and therefore no longer has
the previous condition. The letter needs to be sent to the Medical
Unit in Santa Fe for further review. If the letter meets all the
requirements, the medical condition will be removed from the
- How long is a Medical or Vision
• A Medical Report or a Vision Report is valid
for half the length of the license. If a license is issued for four
years, the Medical/Vision Report is valid for two years. If a
license is issued for one year, the Medical/Vision Report is valid
for six months.
- Is a Medical or Vision Report
required for each renewal or replacement?
• Yes, on a renewal, except in the case of a
Vision Report when the applicant is able to pass the eye test. For replacement see
question #4 for the length of time a Medical or Vision Report
remains valid. Anytime a driver has a Medical Action, that driver
will continue to need a Medical or Vision Report to address that
specific condition, unless the physician recommends that it be
removed from the driver’s Motor Vehicle
- A customer came in to the office
with an Approval Letter from the Medical Unit. What does it mean and
what do I do now?
• The Approval Letter is to inform the
customer that his/her Medical Report or Vision Report has been
approved. They are then to take the letter to an MVD Field Office
for issuance of a license.
• Approval Letters are issued by various people within the Medical
Unit. They are not signed. Instead they bear the initials of the
person issuing the Approval Letter. If you have any questions
regarding the validity of an Approval letter, contact the Medical
- The physician left the length of
time for a license to be issued blank, can I issue a license?
• Yes. If the physician
answered "Yes" to question #12 (capable of safe
and competent driving) on the Medical Report
#7 (driving hazard)
on the Vision Report, issue a one-year license.
- If a customer comes in to the
field office with an Approval Letter and restrictions for Daylight
Driving, Corrective Lenses, and Yearly Renewal, do I need to place
them on the license?
• No. The Medical Unit updates the customer’s
record with all the necessary restrictions prior to the Approval
Letter being mailed to the customer.
- What if the customer can pass the
Vision Test on our Vision Machine the next time they are in the
office for a renewal?
• If the customer is able to pass the field office vision exam, a
license may be issued without a Vision Report, even
if the customer has a previous
vision action on his or her record.