Chapter 12, Section G:|
Dealer Titles with Wrong Title
Note: Though this problem is a more common with vehicle dealers, everything in this section applies equally, when a boat dealer makes the same mistake, to vessels and their titles and hull identification numbers (HINs).
It is not uncommon for a dealership that is handling the title transaction for a used vehicle to mistakenly submit the wrong title, i.e. the title for a different vehicle, with a different VIN.
The result is that the customer (buyer) gets a title for the wrong vehicle with the wrong VIN. In some cases the title (and VIN) will be for a vehicle that the dealer has already sold to a different customer.
Dealers handle a huge amount of paperwork. Sometimes (sadly, but understandably) the paperwork gets mixed up. This is one of those situations. Fortunately, we can fix it.
The dealership needs to re-register the correct vehicle with the correct title and VIN to the correct customer, as follows:
This is a costly and lengthy process for dealers which is why it is imperative that they always be careful to use the correct titles when titling vehicles and vessels.
MVD field offices and title service companies should not attempt this process by themselves, but should contact Vehicle Services in Santa Fe for guidance and assistance as soon as it becomes apparent that a dealer has titled a vehicle or vessel with the wrong title.