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#153 - Error Resolution Process Change

04/29/2015
10:38 AM

#153 - Error Resolution Process Change

Effective immediately, errors submitted to the Error Resolution Unit will go through Helpstar. Requests related to vehicle transactions or vehicle records that are in error must be submitted to the Error Resolution Unit via Helpstar to MVD.ErrorResolution@state.nm.us.

  • This update covers how to make initial contact with the Error Resolution Unit.
  • The process for submitting original documents to the Error Resolution Unit has not changed.
  • If additional documents or further communication with the customer are required, the Error Resolution Unit will provide instructions.?
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