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Customer Bill of Rights

Prompt, friendly, and courteous service.

When interacting with MVD employees you have the right to consistent, timely, accurate, confidential, efficient, and professional service.

The first name of your MVD Customer Service Representative.

You’re our guest today. You should know who is helping you.

Professional, knowledgeable assistance in answering questions.

Our staff should be able to answer MVD-related questions accurately or direct you to a specialist
to obtain more detailed information.

Service that is free from unlawful discrimination.

MVD prohibits discrimination by its employees and contractors on the basis of race, ancestry,
color, religious affiliation, national origin, age, mental or physical ability, gender, sexual orientation, or political beliefs.

We value your feedback and will respond promptly to your suggestions, comments, or complaints.
The staff of the Motor Vehicle Division is pleased to welcome you to MVD.
We are committed to providing outstanding service ‒ every customer, every transaction, every time.

All customers conducting business with the Motor Vehicle Division have these rights:
Motor Vehicle Director
P.O. Box 1028
Santa Fe, NM  87504-1028